Refund Policy

Last Updated: May 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which minimisticrji ("we", "us", or "our") will process refund requests for our software-as-a-service (SaaS) products offered through the website minimisticrji.biz ("the Site"). This policy is designed to ensure transparency and fairness while providing maximum legal protection to our business in compliance with applicable laws and regulations in the European Economic Area (EE).

Scope and Applicability

This policy applies to all users ("you" or "your") who purchase or subscribe to our services through the Site. By using our services, you agree to be bound by this Refund Policy. If you do not agree with any part of this policy, you must not use our services.

Definitions

  • Service(s): Refers to the software and related services provided by minimisticrji through the Site.
  • Subscription: Refers to the payment plan selected by the user for accessing our Services.
  • Refund: Refers to the return of funds to the user under the conditions specified in this policy.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If you cancel your subscription within the first 14 days of your initial purchase, you are entitled to a full refund.
  • If you experience a technical issue that we are unable to resolve within a reasonable time frame, you may request a refund.
  • Refund requests must be submitted in writing to [email protected] within the specified time frames.

2. Non-Refundable Situations

The following situations are not eligible for refunds:

  • Requests made after the 14-day period from the initial purchase date.
  • Subscription fees for any additional services or upgrades.
  • Failure to comply with our Terms of Service.

3. Refund Process

To initiate a refund request, please follow these steps:

  1. Contact our support team at [email protected] with your refund request.
  2. Provide your order details, including your name, email address, and transaction ID.
  3. Wait for our confirmation of your refund eligibility.

Refunds will be processed within 14 business days of approval and will be issued to the original payment method used for the purchase.

User Rights and Obligations

As a user, you have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of your refund request.

You are obligated to:

  • Provide accurate information when submitting a refund request.
  • Comply with the terms outlined in this Refund Policy and our Terms of Service.

Limitations and Disclaimers

While we strive to process all refund requests fairly and promptly, we reserve the right to refuse any refund request that does not comply with the terms outlined in this policy. Our liability is limited to the maximum extent permitted by law, and we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to use our services.

Data Protection/Security

We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information on how we handle your personal data, please refer to our Privacy Policy.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Site. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: minimisticrji
Phone: +3720548349313
Email: [email protected]
Address: Maakri Kvartal, Maakri 19/1, Floor 7, Office 42, 10145 Tallinn, Estonia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of the European Economic Area. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located within the jurisdiction of Domain.